Refund and Cancellation Policy

Last Updated: November 1, 2023

Introduction

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Gold Services ("we," "our," or "us"). By purchasing our accounting and bookkeeping services, you agree to the terms of this policy.

We are committed to providing high-quality financial services to our clients. However, we understand that there may be situations where a refund or cancellation is necessary. This policy is designed to ensure fairness and transparency in such cases.

Refund Eligibility

Consulting & Advisory Services

For consulting services (including but not limited to business advisory, tax planning, and financial assessment):

  • A full refund may be issued if the cancellation request is made at least 72 hours before the scheduled consultation.
  • A 50% refund may be issued if the cancellation request is made between 24-72 hours before the scheduled consultation.
  • No refund will be issued for cancellations made less than 24 hours before the scheduled consultation.
  • If we fail to provide the consulting service as agreed, a full refund will be issued.

Filing & Compliance Services

For one-time filing services (including GST filing, Income Tax Return, Company Registration):

  • If the filing process has not started (no work has been performed), a refund of 90% of the initial payment may be issued.
  • Once the work has commenced (documents reviewed, drafts prepared), refunds will be prorated based on the percentage of work completed.
  • No refund will be issued once the return or application has been submitted to the respective government portal.
  • If we fail to file on time due to our negligence (subject to client's timely provision of data), a partial or full refund may be issued.

Retainer & Bookkeeping Services

For recurring maintenance and bookkeeping services:

  • For monthly subscription services, no partial refunds will be issued for the current month if cancellation occurs mid-month.
  • For annual subscription services, a prorated refund may be issued for the unused months if cancellation occurs before the subscription period ends.
  • If we fail to provide the agreed level of service as specified in the Service Level Agreement (SLA), a partial refund may be issued in accordance with the terms of the SLA.

Non-Refundable Items

The following items are non-refundable:

  • Government fees, challans, and taxes paid on behalf of the client.
  • Digital Signature Certificate (DSC) and Director Identification Number (DIN) fees once applied.
  • Third-party software subscription fees (e.g., accounting software licenses) paid on behalf of the client.
  • Completed services where the deliverables have been handed over.

Refund Process

Requesting a Refund

To request a refund, please contact us via email at contact@indiagold.com or by phone at +91 9934683056. Your refund request should include:

  • Your full name and contact information
  • Invoice number or Service ID
  • Date of purchase
  • Reason for the refund request
  • Any relevant supporting documentation

Processing Time

Refund requests will be processed within 7-10 business days of receipt. Once approved, the refund will be issued using the original payment method:

  • Credit/Debit Card Payments: 5-10 business days
  • Bank Transfers: 7-14 business days
  • Digital Wallets: 3-5 business days

Please note that the time it takes for the refund to appear in your account depends on your financial institution and is beyond our control.

Cancellation Policy

Cancellation of Services

To cancel a service, please contact us via email at contact@indiagold.com or by phone at +91 9934683056. Your cancellation request should include:

  • Your full name and contact information
  • Service details or subscription information
  • Requested cancellation date
  • Reason for cancellation (optional but appreciated)

Cancellation Notice Periods

The following notice periods apply for service cancellations:

  • Monthly Retainers: 15 days notice before the next billing cycle
  • Quarterly Services: 30 days notice before the next billing cycle
  • Annual Services: 60 days notice before the next billing cycle
  • Project-based Services: As specified in the engagement letter

If the required notice is not provided, you may be charged for the next billing cycle.

Cancellation by Gold Services

We reserve the right to cancel or suspend services under the following circumstances:

  • Non-payment or late payment of fees
  • Violation of our Terms and Conditions
  • Abusive behavior towards our staff
  • Use of our services for illegal activities
  • Failure to provide necessary documents/information in a timely manner

In case of cancellation due to the above reasons, no refund will be issued for the current billing period.

Special Circumstances

We understand that special circumstances may arise that are not covered by this policy. In such cases, refund and cancellation requests will be evaluated on a case-by-case basis, taking into account the specific circumstances and our business relationship with the client.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us:

  • By email: contact@indiagold.com
  • By phone: +91 9934683056
  • By mail: 664, MIYA MIRAN SHAH WALI MASJID, CHAMAN SARAI, Sambhal, Uttar Pradesh, 244302