Last Updated: November 1, 2023
Introduction
This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Gold Online Book Service ("we," "our," or "us"). By purchasing our services, you agree to the terms of this policy.
We are committed to providing high-quality IT services to our clients. However, we understand that there may be situations where a refund or cancellation is necessary. This policy is designed to ensure fairness and transparency in such cases.
Refund Eligibility
Consulting Services
For consulting services (including but not limited to IT consulting, strategy development, and assessment services):
- A full refund may be issued if the cancellation request is made at least 72 hours before the scheduled consultation.
- A 50% refund may be issued if the cancellation request is made between 24-72 hours before the scheduled consultation.
- No refund will be issued for cancellations made less than 24 hours before the scheduled consultation.
- If we fail to provide the consulting service as agreed, a full refund will be issued.
Development Projects
For development projects (including but not limited to software development, web development, and mobile app development):
- If the project has not started (no work has been performed), a refund of 90% of the initial payment may be issued.
- Once the project has started, refunds will be prorated based on the percentage of work completed.
- For fixed-price projects with milestone payments, no refund will be issued for completed milestones that have been approved by the client.
- If we fail to deliver the project as per the agreed specifications and timeline (subject to client's timely feedback and cooperation), a partial or full refund may be issued, depending on the circumstances.
Maintenance and Support Services
For maintenance and support services:
- For monthly subscription services, no partial refunds will be issued for the current month if cancellation occurs mid-month.
- For annual subscription services, a prorated refund may be issued for the unused months if cancellation occurs before the subscription period ends.
- If we fail to provide the agreed level of service as specified in the Service Level Agreement (SLA), a partial refund may be issued in accordance with the terms of the SLA.
Non-Refundable Items
The following items are non-refundable:
- Setup fees, installation fees, and configuration fees once the service has been activated or work has begun.
- Domain registration fees, SSL certificate fees, and third-party service fees that have been paid on behalf of the client.
- Custom development work that has been completed and delivered according to the client's specifications.
- Training sessions that have been conducted.
Refund Process
Requesting a Refund
To request a refund, please contact us via email at contact@goldonlinebookservice.shop or by phone at +91 93843 24433. Your refund request should include:
- Your full name and contact information
- Order number or invoice number
- Date of purchase
- Reason for the refund request
- Any relevant supporting documentation
Processing Time
Refund requests will be processed within 7-10 business days of receipt. Once approved, the refund will be issued using the original payment method:
- Credit/Debit Card Payments: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-5 business days
Please note that the time it takes for the refund to appear in your account depends on your financial institution and is beyond our control.
Cancellation Policy
Cancellation of Services
To cancel a service, please contact us via email at contact@goldonlinebookservice.shop or by phone at +91 93843 24433. Your cancellation request should include:
- Your full name and contact information
- Service details or subscription information
- Requested cancellation date
- Reason for cancellation (optional but appreciated)
Cancellation Notice Periods
The following notice periods apply for service cancellations:
- Monthly Services: 15 days notice before the next billing cycle
- Quarterly Services: 30 days notice before the next billing cycle
- Annual Services: 60 days notice before the next billing cycle
- Development Projects: As specified in the project contract
If the required notice is not provided, you may be charged for the next billing cycle.
Cancellation by Gold Online Book Service
We reserve the right to cancel or suspend services under the following circumstances:
- Non-payment or late payment of fees
- Violation of our Terms and Conditions
- Abusive behavior towards our staff
- Use of our services for illegal activities
- Excessive resource usage that affects other clients
In case of cancellation due to the above reasons, no refund will be issued for the current billing period.
Special Circumstances
We understand that special circumstances may arise that are not covered by this policy. In such cases, refund and cancellation requests will be evaluated on a case-by-case basis, taking into account the specific circumstances and our business relationship with the client.
Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us:
- By email: contact@goldonlinebookservice.shop
- By phone: +91 93843 24433
- By mail: Shop No 342, VKI Road, Vidyanagar, Jaipur, Rajasthan 302011